/ SUPPORT INTELLIGENCE

Service sees
the full history
at once.

The agent understands the request, finds a verified answer, performs permitted actions and hands complex cases to a specialist with full context.

Working pilot — from RUB 900,000 · 4–6 weeks.
Scope and budget are agreed after reviewing your task.

Discuss your task ↗We call back within an hour during business hours
/ PROCESS BLUEPRINT

From signal
to outcome.

A reference architecture adapted during the diagnostic to your rules, data and systems.

01INRequest→
02AIHistory→
03AIKnowledge base→
04AIResolution→
05AIEscalation→
06OUTEvaluation✓
/ PILOT OUTCOME

AI for customer service

The primary pilot metric is resolution time and answer quality. The baseline and target range are agreed before development.

01Answers from verified sourcesCONTROLLED
02Automatic classificationCONTROLLED
03Smart escalationCONTROLLED
04SLA and quality controlCONTROLLED
/ START WITH THE PROCESS

Validate the impact
on your data.

In 45 minutes we will map the process and define the smallest pilot capable of proving value.

Discuss this scenario ↗